Privacy Policy

01 Introduction

jlgg Casino ("jlgg," "we," "us," or "our") operates the online gaming platform accessible at https://jlgg.club. We are committed to protecting the privacy and personal data of all users ("Player," "you," or "your") who access or use our Platform.

This Privacy Policy describes how jlgg Casino collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform. It also explains the rights available to you under Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the jlgg Casino Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jlgg Casino is the Personal Information Controller (PIC) in respect of the personal data you provide when using the Platform.

As the Personal Information Controller, jlgg Casino determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations.

Our designated Data Protection Officer (DPO) can be contacted at [email protected] for any privacy-related inquiries, requests, or complaints.

03 Data We Collect

3.1 Identity and Contact Data

When you register for a jlgg Casino account, we collect information necessary to establish and verify your identity, including:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are 21 years of age or older);
• Residential address (city, province, postal code);
• Valid email address;
• Mobile phone number.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and anti-money laundering (AML) requirements, we may collect copies of:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents (e.g., utility bill, bank statement issued within the last three months);
• Proof of payment method ownership where required.

3.3 Financial Data

We collect transaction-related data necessary to process deposits and withdrawals, including payment method details (e.g., GCash account reference, bank account details), transaction amounts in Philippine Peso (PHP / ₱), and transaction timestamps. We do not store full payment credentials on our servers; these are handled by our regulated payment processing partners.

3.4 Gaming Activity Data

We collect records of your gaming activity on the Platform, including games played, wagers placed, outcomes, bonus usage, session durations, and responsible gaming tool settings. This data is used for regulatory compliance, dispute resolution, and platform improvement.

3.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited. This data is used for security monitoring, fraud prevention, and analytics.

3.6 Communications Data

We retain records of communications between you and jlgg Casino, including live chat transcripts, email correspondence, and support ticket history. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

04 How We Collect Data

jlgg Casino collects your personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and device data collected automatically through cookies, log files, and similar technologies when you access the Platform;
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors — all operating under data processing agreements with jlgg Casino.

05 How We Use Your Data

jlgg Casino processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your player account;
• Identity verification: Confirming your age (21+) and identity in compliance with PAGCOR and AML regulations;
• Transaction processing: Processing deposits, withdrawals, and bonus credits in Philippine Peso;
• Platform operation: Delivering games, processing wagers, and maintaining service continuity;
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling and enforcing self-exclusion or deposit limits you have set;
• Fraud prevention and security: Detecting and preventing unauthorized access, cheating, money laundering, and other prohibited activities;
• Legal compliance: Meeting our obligations under Philippine law, PAGCOR regulations, and AML/CTF requirements;
• Platform improvement: Analyzing aggregated usage data to improve game offerings, user experience, and platform performance;
• Marketing communications: Sending you promotional offers and updates, where you have provided consent and not opted out.

06 Legal Basis for Processing

jlgg Casino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you have agreed to, including account management and transaction processing;
• Legal obligation: Processing required to comply with PAGCOR regulations, AML/CTF laws, tax obligations, and other applicable Philippine legal requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing and Disclosure

7.1 Service Providers

jlgg Casino shares personal data with carefully selected third-party service providers who assist in operating the Platform, including identity verification (KYC) providers, payment processors (GCash, Maya, and banking partners), cloud hosting providers, and customer support platform providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to jlgg Casino.

7.2 Regulatory Authorities

jlgg Casino may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities when required to do so by law, regulation, court order, or lawful government request.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jlgg Casino's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via email or a prominent notice on the Platform.

7.4 No Sale of Personal Data

jlgg Casino does not sell, rent, lease, or otherwise commercially exploit your personal data to third-party advertisers, data brokers, or marketing companies. Your data is not a product — it is information entrusted to us for the sole purpose of providing you with a secure and enjoyable gaming experience.

08 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jlgg Casino Platform. They allow the Platform to recognize your device, maintain your session, and remember your preferences across visits.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display options to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform — such as pages visited and session duration — to help us improve performance and user experience.

8.3 Cookie Management

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jlgg Casino Platform. jlgg Casino does not use third-party advertising cookies or cross-site behavioral tracking technologies.

09 Data Retention

jlgg Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AML record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Gaming activity logs: Retained for three (3) years for dispute resolution and regulatory audit purposes;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of prior consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

10 Data Security

jlgg Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jlgg Casino Platform is encrypted using TLS (Transport Layer Security) protocols. Sensitive data at rest is encrypted using AES-256 encryption;
• Access controls: Access to personal data is restricted to authorized jlgg Casino personnel on a strict need-to-know basis. All staff with access to personal data undergo regular privacy and security training;
• Firewalls and intrusion detection: The Platform is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems;
• Regular security audits: jlgg Casino conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities;
• Incident response: We maintain a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within 72 hours of discovery, as required by the Data Privacy Act.

11 Your Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jlgg Casino:

• Right to be Informed: The right to know what personal data we collect, how we use it, and with whom we share it — as described in this Privacy Policy;
• Right to Access: The right to request a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request to protect against unauthorized access to your data.

12 Children's Privacy

The jlgg Casino Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from persons under the age of 21.

If jlgg Casino discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent recurrence. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

13 International Data Transfers

jlgg Casino primarily processes and stores your personal data within the Republic of the Philippines. In certain circumstances, your data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification platforms operating in other jurisdictions.

Where such transfers occur, jlgg Casino ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. By using the Platform, you consent to such transfers where necessary for the provision of our services.

14 Changes to This Privacy Policy

jlgg Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will notify registered players by email and post a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how jlgg Casino protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jlgg Casino, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and resolve them within 15 business days
• Postal Address: jlgg Casino Data Protection Officer, Metro Manila, Philippines

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

For responsible gaming concerns, please visit our Responsible Gaming page or review our Terms & Conditions for full platform rules.